Experience the PGM Difference

Plymouth Glass and Mirror Difference

Why Call Plymouth Glass and Mirror?

Plymouth Glass and Mirror has been providing auto, home and commercial glass repair and replacement services throughout the state of Connecticut for over 40 years.

We pride ourselves on our customer service, both to customers and the insurance agents we work with. As part of our commitment to saving you time on your auto glass service, one of our customer service representatives will set up your insurance claim for you.  We’re a preferred vendor with all major insurance companies so we’re able to handle your claim while also scheduling your glass repair or replacement appointment quickly. We offer windshield service appointments in-shop or mobile 6 days a week and they can be made next day. Plus, we don’t charge extra for our mobile service so let us come to your location at a convenient time for you. We use top-quality adhesives so your vehicle has a safe-drive away time of 1 hour for a windshield replacement, allowing you to be back on the road safely in no time! We are so confident in our windshield replacement service that we provide a lifetime warranty for as long as you own the vehicle.

Our glass technicians are also skilled at replacing the broken glass in your home. Residential projects are typically always custom based on each home’s unique style and design and we’re here to help. Our residential project manager can discuss the different options available for you next home project including shower doors, table tops, mirrors, storm doors, windows and much more.  Our customers have brought in a variety of unique items that need custom glass including vintage mirrors, classic cars, single pane windows, and more. We love to help our customers restore their items and make them feel like new again. Our customers also rave about our turn-around times for major projects like glass shower doors. After we measure, most showers can be be installed within 10 days and we can match any door hardware to the finish in your bathroom. Check out some of our custom shower glass work in our portfolio.

For over 40 years, general contractors throughout Connecticut have depended on our expertise within the commercial glazing industry. We are DAS certified in Connecticut and pride ourselves on the quality of work we provide in order to receive such a certification. Our mission focuses on pertinent details as well as emphasizing communication, allowing us to guide your project along in an efficient manner. Offering a comprehensive variation of services, our team has demonstrated the ability and knowledge to handle a multitude of jobs within the architectural glass and metal division. From canopies and interior glass partitions to ribbon window curtain wall systems, we have grown to become one of CT’s top glazing contractors with a team of 40+ employees. With a wealth of specialties including schools, government facilities, hospitals, retail, hospitality, and beyond, our vast knowledge within the industry is apparent through our reputation.

If you have questions about your upcoming glass project, give us a call and we’d be happy to help you.

filing auto insurance claim process

Filing Your Insurance Claim

The claims process can be confusing and figuring out what’s covered under your policy takes time. That’s where we come in!  Our in-house customer service representatives will handle calling your insurance company and file your claim on your behalf. Then we’ll schedule your appointment either in-shop or at a location convenient to you.

You have a right to choose your glass replacement company! Did you know when you call to file an auto glass claim you’re NOT really calling your insurance company?

As soon as you hit the prompt for “glass only claim,” you are re-directed to a third-party administrator that is affiliated with a nationwide glass company. These third-party administrators may try to force you to go to one of their chosen locations as they receive monetary compensation for doing so. This process is known as “Job Steering” and is ILLEGAL in the United States. Quality and superior customer service is hard to come by these days and you have the right to choose your glass provider when filing a claim. If you ever have questions or concerns, please contact our office and we’ll be happy to assist!

Some of the major insurance companies we work with include, but are not limited to:

Allstate, American Commerce Nationwide, State Farm, Travelers, Safeco, Progressive, Metropolitan, The Hartford, Liberty Mutual, Geico, Farmers, Farm Family, Encompass, Chubb, Arbella, Amica, Acadia, AIG/21st Century, General Casualty, Hanover, Infinity, Kemper, National Grange, One Beacon, Patrons, New London County, Plymouth Rock, Utica, USAA, Quincy Mutual, Century, Harleysville, National General, Philadelphia, AAA, CSAA, Atlantic Mutual, Patrons Mutual, and Zurich.

Lifetime Warranty & Licensed Technicians

Lifetime Warranty on Windshield Replacement

With your windshield replacement, you’ll get a written lifetime guarantee along with a “Safe Drive Away Time” tag indicating when your vehicle can safely be driven. Replacements typically take about an hour and even if it’s 0 degrees or 122 degrees out, Sika adhesives exceed the manufacturer safety standards for auto glass replacement installation. While some companies use cheaper, aftermarket materials, Plymouth Glass & Mirror never compromises quality. We are so confident in our windshield replacement service that we provide a lifetime warranty on your windshield replacement for as long as you own the vehicle. If you have comprehensive full glass coverage on your auto insurance policy, there is no deductible for windshield replacement!

Certified, Licensed Windshield Replacement Technicians

Windshield replacement shouldn’t be done by just anyone! It may sound like an easy job, but it’s important to have skilled technicians perform this service because many safety factors are involved. In fact, your vehicle’s windshield is an integral part of it’s safety system. It helps to support the roof and ensure proper airbag deployment. As a reputable Connecticut windshield repair and replacement shop, we use quality products and the latest installation techniques to properly install your windshield in accordance with the manufacturer’s specifications. It’s important to us to be able to ensure our customers that they are driving away in a safe vehicle.

Windshield Repair Process

Every day throughout Connecticut thousands of windshields are damaged by flying rocks or other road debris. When an object strikes the outer layer of the windshield with sufficient force, it can cause a small hole on impact. This allows air to enter the damaged area which creates a diffusion of light making it hard to see while driving. The goal when we repair a windshield is to penetrate the glass surface through the pit of the break with a transparent liquid resin. The resin replaces the entrapped air and restores visibility, since it has the same index of refraction as the glass. The resin once cured also bonds the loose glass within the damaged area making it safe to drive again. In most cases, the windshield repair will not be totally invisible, however, at least 90% of the optical diffusion will be eliminated, restoring transparency and preventing further cracking.

At Plymouth Glass and Mirror, we take pride in our craftsmanship and want to make ensure you have the best experience possible. We’ve outlined how we repair a windshield to help you better understand the process prior to your mobile or in-shop service appointment.

Repair Process
When repairing a windshield, one of our skilled technicians begins with a close inspection of the damage. Then they carefully use a carbide tip probe to remove the loose glass particles from the damaged area. Then they clean the area with a dry cloth. After mounting an adhesive seal to the windshield and pressing down to ensure a good bond, a pedestal is mounted to the adhesive base where the windshield repair will be completed. The technician then places the UV resin into the pedestal. After allowing the resin time to dry, the technician will remove the device and wipe away excess resin. A piece of mylar, a specialized plastic film, is applied over the repaired area and smoothed out with a razor blade. Finally, a UV curing lamp is placed over the windshield repair area for approximately 5 minutes to allow the resin to harden. Once completed, your vehicle is ready to safely drive again!

If your car glass has any of the below signs, it’s time to schedule a repair with us!

  • Bull’s Eye – Looks like a circular, cone shaped indent on the outer layer of the glass
  • Chip – A piece of glass that is missing
  • Crack Chip – A single crack that is smaller than the size of a quarter
  • Half Moon – Similar to a bull’s eye, but not completely circular
  • Stone Break – A small chip that happens when a stone hits the windshield but becomes a larger crack over time
  • Long Crack – A crack that is over 6” in length
  • Pit – An area where a piece of glass is missing

Although there are many circumstances where an auto glass repair will be effective, there are some situations that warrant a complete windshield replacement. Our professional auto glass technicians can help determine whether we can complete an auto glass repair, or if your windshield should be replaced.

glass shower door cleaning tips tricks

Cleaning Your Glass Shower Door

Say Goodbye to the Film on Your Glass Shower Doors Forever!

Do you spend extra time cleaning due to stains on your glass shower doors? We have good news for you. At Plymouth Glass and Mirror, we offer a maintenance-free glass coating. Different from other products that are applied on the glass and can wash away, the permanent coating is applied to the glass when it’s being manufactured to maintain the clear beauty of your shower once installed in your bathroom. Using a unique ion beam process, it stops corrosion before it starts. Similar to the benefits of a non-stick cooking pan, the coating deters hard water stains and calcium deposits from sticking to the glass to help keep your frameless shower glass looking brand new for years to come. Although it is still necessary to clean your shower glass, our coating helps reduce the amount of time you spend scrubbing. The coating is compatible with most everyday cleaning solutions such as Lysol, Clorox, Windex and many more. We also offer a lifetime warranty, so we’re confident that you’re going to love spending less time cleaning your shower doors. Check out our portfolio with an array of different shower door styles!

Glass Shower Door Cleaning Tips & Tricks

Not everyone has a protective coating on their older glass shower doors, especially in the older homes throughout Connecticut. Here are some ideas to keep your shower glass looking extra sparkly! Because soap scum and hard water build up can take hours to clean off, it’s best to try and keep up with shower door cleaning every other week. Having a squeegee in your shower helps with daily maintenance but below is a cleaning mixture to try out. It could help cut your cleaning time in half!

Glass Shower Door Cleaning Mixture:
Mix 1 tablespoon of Dawn Dish Soap with 1 cup of White Vinegar in a spray bottle. Spray the mixture on your shower doors and let it sit for 20 minutes (longer if you haven’t cleaned in months and try to open some windows for ventilation). The dawn will act as a bonding agent to help the vinegar stick to the glass. After it sets, fill a bucket with hot water and use the soft side of a sponge to scrub. Rinse off the sponge in the bucket and continue scrubbing until stains are no longer visible. Rinse with clean hot water. We recommend a final wipe down with Windex or any other glass cleaner to make it shine. Happy cleaning!

Windshield repair or replacement cracked windshield

Windshield Repair or Replacement

Windshield repair is a cost-effective alternative to windshield replacement

Plymouth Glass and Mirror offers windshield repair in Hartford, Waterbury and surrounding cities and towns as a cost effective option when you aren’t in need of an entire windshield replacement. Windshields can often be repaired when the damage is addressed quickly and the damaged area is small enough. Did you know that in some cases, windshield chips up to a quarter in size can be repaired? By exposing the damaged windshield to road grime, water from rain or car washes, or even changes in weather, you increase the chance that the damage will spread and a windshield replacement will be required. Repairs do not require the removal of the windshield ensuring the original manufacturer’s warranty. Once a technician assesses the damage of your windshield, a recommendation will be made if an entire replacement is necessary for your safety.

Windshield repairs are typically covered 100% by your insurance company. If you’re paying out of pocket, repairs typically are about 75% of the cost of a replacement. In most cases, insurance companies will not consider auto glass damage as a claim on your policy and raise your rates. If you’re concerned, call us first and we’ll contact your insurance agent to find out about glass repair coverage!

If you are in need of a windshield replacement, we carry hundreds of original manufacturer glass in stock. Whether our service technician comes to your location or you bring your vehicle to the shop, a full windshield replacement appointment is typically complete in under an hour. At Plymouth Glass and Mirror, we want to get you safely back on the road… and fast!

Cracked Windshield Repair

Cracked Windshield? We Come To You!

Extreme weather, traffic accidents, flying rocks, roadside debris, and other factors all contribute to damaging windshields. While a small chip or crack in the windshield doesn’t pose a huge threat, it’s still important to get it replaced or repaired especially because these cracks or chips can spread quickly, creating several risks. Once they are large enough to interfere with your field-of-vision, they can create a blurred vision and decrease visibility.

Did you know that your vehicle’s auto glass is an important part of the vehicle’s safety system and overall structural integrity of the vehicle? The auto glass helps support the roof and ensures proper airbag deployment if you experience a crash. The windshield helps transfer the force of a frontal collision in the chassis. This helps lessen the impact you feel. If the glass is damaged, it may shatter during a collision, the roof is more susceptible to caving in during a rollover accident, and the airbags may not deploy as they are intended to.

We Can Help!

For your safety, it’s important to have your windshield repaired or replaced by an experienced auto glass specialist. At Plymouth Glass & Mirror, we have been providing customers throughout the Waterbury, Bristol, West Hartford, Southington, and Fairfield, CT areas with quality windshield replacements and repairs since 1981. Our team has the experience needed to work with all types of vehicles and can help you navigate the insurance claim process. We offer same-day or next-day services in most cases and offer the lowest out-of-pocket pricing in the industry.

Best of all, we come to you for your convenience! Plymouth Glass & Mirror offers mobile auto glass replacement services to assist you. Whether your car is in your driveway or at your job, we can complete your vehicle’s auto glass replacement wherever your vehicle is parked. We strive to get your windshield replaced quickly in order to get you safely back on the road. Typically, our team can have your new windshield in place within an hour. If our mobile services don’t work for you, we also have an in-shop location to serve you. Contact us today for more information or to set up services for windshield replacements.

 

40th Anniversary Celebration

PLYMOUTH GLASS & MIRROR CELEBRATES 40 YEARS OF BUSINESS BY DONATING TO LOCAL ORGANIZATIONS

Plymouth Glass & Mirror is celebrating 40 years of business in 2021! It all started with the Maslak brothers, born and raised in Thomaston, who saw a need for local glass repair and opened a small repair shop in town in 1981. In 2001, younger brother Darryl took over the business and it has since grown to over 40 employees. PGM has always been family owned and operated and still is to this day. What was once a one bay shop in the 80’s has turned into a multi-building repair service facility helping the local community with residential and commercial glass projects.

To celebrate our anniversary, PGM is giving back to the community that has served us well over the last four decades. Every month throughout 2021 we will be surprising one local organization with a donation. In January, PGM donated to Thomaston Little League (TLL) by supplying new equipment for the upcoming season. TLL was unable to have a season last year due to COVID-19. In order to have a season this year they must comply with new regulations to keep kids and families healthy and safe. Equipment is needed for each child that will be participating and PGM is happy to provide some of the equipment that is necessary for play. In February we donated to the Thomaston Volunteer Fire Departments Explorers Program. Our donation will help Explorers attend the Connecticut Fire Academy Summer camp.

PGM Director of Operations, Nikki Maloid said that she is extremely proud of where the business has come in 40 years and wanted to take this opportunity to give back.  “We’ve learned a lot in 40 years and there’s no denying that we wouldn’t be here without the support of the local community. Paying it forward each month is our way of saying ‘Thank You’.”

Stay tuned for each month’s big reveal.

Recalibrating Your Windshield Sensors

The Technology Of Modern Windshields

Most vehicles these days have at least one form of Advanced Driver Assistance System, or ADAS for short. ADAS usually refers to any warning from the vehicle regarding hazards on the road, such as a collision or another vehicle occupying the lane you want to enter. If your vehicle is model year 2011 or newer, then chances are your windows and windshield are equipped with one. However, if the windshield needs replacing, the ADAS system may need to be recalibrated. Otherwise, your vehicle’s ADAS system may be unable to detect other vehicles, pedestrians, and roadblocks you need to be aware of when driving. In fact, many vehicle manufacturers require that the ADAS be recalibrated when the windshield is replaced. Other scenarios that may require an ADAS recalibration to be done include following a wheel realignment, a suspension system replacement, and any time the vehicle’s camera is disconnected.

There are two types of windshield recalibration: static and dynamic. Dynamic recalibration involves driving the vehicle at a set speed on roads that are well-marked, while static recalibration uses an image placed on a fixture that is placed directly in front of the vehicle.

Naturally, you want this ADAS recalibration to be done by the best means possible. Plymouth Glass & Mirror has been the leading windshield company in Connecticut since opening in 1981, so we can also make sure your ADAS recalibration is done correctly. While the time of the procedure varies by vehicle make and model, you should plan on your vehicle being in the shop for about one or two hours.

When it comes to windshield repair and windshield replacement services, nobody can match Plymouth Glass & Mirror in the Waterbury, Bristol, West Hartford, Southington and Fairfield, CT areas. Give us a call today if you need the ADAS in your vehicle recalibrated.

Toys for Tots Drive Thru

This year more than ever, children that are less fortunate need our help. To help those in need this holiday season, we will be hosting a contactless COVID safe, drive thru toy drop off at our showroom in Thomaston benefitting Toys for Tots. Drop off an unwrapped new toy on December 12th from 11am-1pm.

Each car that donates can enter to win over $1,000 in cash prizes including gift cards to Stop & Shop, Dunkin Donuts, Amazon and more! If you can’t make it on December 12th, you can still donate and enter to win at our showroom during normal business hours: Monday-Friday 8am-5pm & Saturdays from 8am-12pm.

*One Entry per vehicle
*New unwrapped toy donations only please
*20 Winners will be chosen at random and notified via email on 12/14

For more information check out our Facebook event HERE