filing auto insurance claim process

Filing Your Insurance Claim

The claims process can be confusing and figuring out what’s covered under your policy takes time. That’s where we come in!  Our in-house customer service representatives will handle calling your insurance company and file your claim on your behalf. Then we’ll schedule your appointment either in-shop or at a location convenient to you.

You have a right to choose your glass replacement company! Did you know when you call to file an auto glass claim you’re NOT really calling your insurance company?

As soon as you hit the prompt for “glass only claim,” you are re-directed to a third-party administrator that is affiliated with a nationwide glass company. These third-party administrators may try to force you to go to one of their chosen locations as they receive monetary compensation for doing so. This process is known as “Job Steering” and is ILLEGAL in the United States. Quality and superior customer service is hard to come by these days and you have the right to choose your glass provider when filing a claim. If you ever have questions or concerns, please contact our office and we’ll be happy to assist!

Some of the major insurance companies we work with include, but are not limited to:

Allstate, American Commerce Nationwide, State Farm, Travelers, Safeco, Progressive, Metropolitan, The Hartford, Liberty Mutual, Geico, Farmers, Farm Family, Encompass, Chubb, Arbella, Amica, Acadia, AIG/21st Century, General Casualty, Hanover, Infinity, Kemper, National Grange, One Beacon, Patrons, New London County, Plymouth Rock, Utica, USAA, Quincy Mutual, Century, Harleysville, National General, Philadelphia, AAA, CSAA, Atlantic Mutual, Patrons Mutual, and Zurich.

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